Today I wanted to blog for the first time in about a week. But after getting all my errands done, I found out that my Internet and cable was down. And since I use Internet phone technologies instead of traditional landlines, I wasn’t able to call the cable company. I wondered what I would do when that happened. This was the first time in a long while that the cable was out and I knew it wasn’t a billing problem.
Once I got to a location with Internet, I started chatting online with a Time Warner representative, having the following exchange:
Michael Smith: Thank you for choosing Time Warner Cable’s Online Chat, My name is Michael. Please hold as I pull up your account information.
Michael Smith: You are in an area that is experiencing an outage. We are aware of the problem and technicians are working to correct the issue as quickly as possible.
Johnny: Thank you. Is there an ETA on restoration of service.
Michael Smith: The technician are working on its earliest resolution.
Johnny: Thank you. Have a nice day.
I was about to ask again if he knew *when* service would be restored. Just as long as it was up before I had to telecommute the next morning, I would have been totally cool with whatever he said. Of course, I probably threw him off, since ETA wasn’t what I was asking for, since ETA is “Estimated Time of Arrival”, which had nothing to do with service restoration, and everything to do with getting somewhere on an airplane.
Anyway, the total outage was four or five hours. Not a big deal, in the end, I guess.
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